Some people who have suffered from serious illnesses strive to return to a sense of normalcy. Whether or not it makes them feel better physically, being able to do the same things they used to may provide some solace. In a small way, it does help.
When one woman developed a severe problem with her esophagus, her daughter thought that it would be nice to have a meal at Denny’s like they used to. What happened next, though, was enough to infuriate just about anybody.
Sarah Saba’s elderly mother suffered from severe health problems that required surgery on her esophagus. It caused her to cough and sometimes choke as she ate. Nonetheless, Sarah wanted to treat her mother to Denny’s in Minnesota one day so that she could have a relatively normal dining experience like she used to.
It was a bit embarrassing that she kept coughing, but otherwise, everything was fine. Yet neither of them expected what they saw on the receipt…
This note—”Add $15 for life alert button”—was written by the manager, Bob Quigley. Sarah spoke to the owner of the Denny’s restaurant and was promised that Bob would be reprimanded, written-up, and given special training. However, because of his tenure with the company, he could not be fired.
Sarah said that she was given an apology in the form of a reimbursement for her meal and a gift card towards her next meal.
Bob also apologized over the phone, claiming it was a joke about the 60-year-old waitress. Either way, it’s insensitive.
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